2019 Conference Presentations

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The NEUAC 2019 conference presentations from Fort Worth, TX are available to download.

They are organized by Opening Session, Plenaries, and Track.

  • Opening and Plenary Sessions + Tuesday′s LIHEAP 101

    Monday Opening Session

    Opening Sessioin from Vice President and Chief Customer Officer of
    Vistra Energy Retail

    Presenter: John Duessel
    Presentation

    Monday Afternoon Plenary Session

    Staying Right Side Up When Everything is Upside Down – Achieving Excellence in Challenging Times

    Presenter: Linda Larsen
    (Presentation not available)

    Tuesday Morning Plenary Session

    HHS Dialogue with the Feds

    Presenter: Lauren Christopher
    Presentation

    Tuesday Optional LIHEAP 101 Session

    Presenter: Libby Perl
    Presentation

    Wednesday Plenary Session

    Being Elite – The Way of a Champion

    Presenter: Jared Alderson
    Presentation

    Any other plenary sessions did not have slides associated.

  • Track A: Vulnerable Populations

    Day 1

    1A: Understanding the Needs and Wants of Low-Income Consumers and what drives their participation in utility assistance programs

    Presenters: Caudill, Metzler, Campbell, Wilkins, Jenkins

    (no presentation available)

    2A: Outreach to Vulnerable Populations (Tribal Track)

    Presenter: Monica Toya
    Presentation

    3A: The Reality of Re-entry

    Presenters: Francis, Saintey, Keith
    Presentation

    4A: Responding to Natural Disasters When a Disaster Strikes

    Presenters: DeYoung, Reiber
    Presentation 1

    Day 2

    5A: Undocumented Customers Dilemma

    Presenter: Guervara
    Presentation

    6A: Creating Impact-driven Community Partnerships

    Presenters: Defide, Clunas
    Presentation

    7A: Poverty and Vulnerable Populations

    Presenters: Diver
    Presentation

  • Track B: Advancing Energy Affordability in our Communities

    Day 1

    1B: Understanding Energy Insecurity

    Presenters: Caudill, Metzler, Campbell, Wilkins, Jenkins

    (no presentation available)

    2B: A Tale of Two Federal Partners: Solar Incentives & Disaster Relief

    Presenter: Monica Toya
    Presentation

    3B: Using EE & Renewables to Promote Economic Development (Tribal Track)

    Presenters: Francis, Saintey, Keith
    Presentation

    4B: Healthy Homes

    Presenters: DeYoung, Reiber
    Presentation 1

    Day 2

    5B: The Water Affordability Crisis

    Presenter: Wooden, Riley

    Wooden
    Riley

    6B: Using Technology to Advance Energy Efficiency

    Presenters: Defide, Clunas
    Presentation

    7B: Roundup of Best Practices Panel Discussion

    Presenters: Diver
    Presentation

  • Track C: Policy, Advocacy, and Education

    Day 1

    1C: Policy Advocacy and Education: Working Together to Assist Low-Income Households

    Presenters: Alderson, Ravesloot, Berger
    Presentation 1
    Presentation 2

    2C: Building an Effective Coalition in your State

    Presenters: Hawkins, Keeney, Maddux, Berube, Power
    Presentation 1
    Presentation 2
    Presentation 3

    3C: Winning Advocacy Strategies

    Presenters: Lovejoy, Alderson, Osmer, Wolfe
    Lovejoy
    Alderson
    Osmer

    4C: Policies to Increase Access to Low-Income Energy Programs (Tribal Track)

    Presenters: Ilg, Liely, Lyons, Treadway, Trosper
    Lyons
    Treadway
    Tribal Access to Energy Assistance Energy Efficiency
    Hasse

    Day 2

    5C: Incorporating Financial Management and Energy Education into Low-Income Energy Programs

    Presenter: Caudill, Gustin, Nelson
    Caudill
    Gustin
    Nelson

    6C: How LIHEAP Performance Management is Increasing LIHEAP Program Success

    Presenters: Farmer, McGrath, Torgerson, Desmarais, Dunn
    Presentation 1
    Dunn
    McGrath
    Desmarais

    7C: Brainstorming Solutions to Policy, Advocacy, and Education Issues

    Presenter: Diver
    (No Presentation available)

  • Track D: Enrichment and Growth Strategies for Nonprofit Utility Assistance Programs

    Day 1

    1D: Speed Dating for Development and Fundraisers

    Presenters: Brown, Robertson, Richie, Preston
    Robertson
    Brown
    PrestonRichey

    2D: Creating a Road-map for Recruitment, Development, and Grant-writing Success

    Presenter: Gianforti
    Gianforti

    3D: Fundamentals of Utilizing Data for Organizational Outreach

    Presenter: Marencic
    Marencic

    4D: Words Matter – Dollars Count

    Presenter: Stepto
    Stepto


    Day 2

    5D: Taking Care of You First: Addressing Non-profit Employee Mental Health

    Presenter: Pomush, Turnage
    Turnage

    6D: Reaching the Unreachable: Strategies for Finding and Serving those in Need

    Presenters: Dunn
    (No Presentation Available)

    7D: FUNdraising Wrap-Up

    Presenters: Stepto, Caplan, Richey, Gianforti
    Richey

  • Track E: Introduction to Utility Assistance Programming

    Day 1

    1E: New to Customer Assistance: An Introduction

    Presenters: Nelson, Perl
    Nelson
    Perl

    2E: Do You Qualify for LIHEAP?

    Presenters: Nelson, Metzler
    Nelson
    Metzler

    3E: Holistic One-Stop Shops: Partnerships & Collaborations

    Presenters: Jones, French
    Presentation

    4E: Make Sure you have all the Right Tools in your Toolbox

    Presenters: Killion-Letran, Bausch, Steuer, Goben, Jones
    Bausch
    Steuer
    Jones
    Letran-Goben

    Day 2

    5E: Flexibility with LIHEAP and Drafting Policy (Tribal Track)
    Presenter: Christopher
    (No Presentation Available)

    6E: Help the Customer, Help Your Bottom Line: Risks & Benefits

    Presenters: Sawyers, Kerr
    Sawyers
    Help the Customer
    Kerr

    7E: It’s a Texas Roundup, Y’all!
    (No Presentations)