Leveraging Analytics to Improve Targeting Low Income Populations
**** Please note, the time listed for this event is Pacific time ****
Effectively utilizing vast amounts of program and customer data from multiple sources can be as challenging as organizing it in the first place. But successfully harnessing this information can enhance and transform a utility program’s performance and customer experience. This webinar featuring Solix, Inc., a leading provider of program and process management, regulatory compliance and customer care services for utilities, will demonstrate how your customer assistance program can reach new levels of success propelled by the power of data gathering and intelligence.
NEUAC members will gain insight into the new Solix’ business intelligence tool that collects information from several national data sources and integrates it into a valuable profile of existing and potential customers. Web-based, secure and constantly evolving as additional data streams are integrated into the system, Solix’ BI makes identifying and contacting low income recipients easier and can incorporate existing customer databases to enable deep file investigations that eliminate waste, fraud and abuse.