Part 1: Utility Third-Party Gift Program Design and Implementation

Resource links:

• Recording
• April 2020 Peer Request Results with Examples of Gift Programs
• Chat
• JEA program and reporting information

Part 2: Innovation in Utility Assistance Programs

Resource links:

• Recording
• Slides
• Sample streamlined application questionnaire (FPL)
• Chat (not as lively as part 1!)

Part 3: Marketing Utility Assistance Programs

Resource links:

• Recording
• Chat
• PDF resources shared during meeting
• Survey1
• Survey2
• Washington Post video