2019 Conference Archive

Conference Program

Photos

Conference Presentations

Opening and Plenary Sessions + Tuesday′s LIHEAP 101

• Opening Session from Vice President and Chief Customer Officer of Vistra Energy Retail | John Duessel
  • Presentation
• Staying Right Side Up When Everything is Upside Down – Achieving Excellence in Challenging Times | Linda Larsen
  • Presentation not available
• HHS Dialogue with the Feds | Lauren Christopher
  • Presentation

• Being Elite – The Way of a Champion | Jared Alderson
  • Presentation
• LIHEAP 101 | Libby Perl
  • Presentation

Track A: Vulnerable Populations: Day 1

• 1A: Understanding the Needs and Wants of Low-Income Consumers and what drives their participation in utility assistance programs | Caudill, Metzler, Campbell, Wilkins, Jenkins
  • Presentation not available
• 2A: Outreach to Vulnerable Populations (Tribal Track) | Monica Toya
  • Presentation
• 3A: The Reality of Re-entry | Francis, Saintey, Keith
  • Presentation
• 4A: Responding to Natural Disasters When a Disaster Strikes | DeYoung, Reiber
  • Presentation

Track A: Vulnerable Populations: Day 2

• 5A: Undocumented Customers Dilemma | Guervara
  • Presentation
• 6A: Creating Impact-driven Community Partnerships | Defide, Clunas
  • Presentation
• 7A: Poverty and Vulnerable Populations | Diver
• • • Presentation

Track B: Advancing Energy Affordability in our Communities: Day 1

• 1B: Understanding Energy Insecurity | Caudill, Metzler, Campbell, Wilkins, Jenkin
  • No presentation available
• 2B: A Tale of Two Federal Partners: Solar Incentives & Disaster Relief | Monica Toya
  • Presentation
• 3B: Using EE & Renewables to Promote Economic Development (Tribal Track) | Francis, Saintey, Keith
  • Presentation
• 4B: Healthy Homes | DeYoung, Reiber
  • Presentation

Track B: Advancing Energy Affordability in our Communities: Day 2

• 5B: The Water Affordability Crisis | Wooden, Riley
  • Presentation – Wooden
  • Presentation – Riley
• 6B: Using Technology to Advance Energy Efficiency | Defide, Clunas
  • Presentation
• 7B: Roundup of Best Practices Panel Discussion | Diver
  • Presentation

Track C: Policy, Advocacy, and Education: Day 1

• 1C: Policy Advocacy and Education: Working Together to Assist Low-Income Households | Alderson, Ravesloot, Berger
  • Presentation 1
  • Presentation 2
• 2C: Building an Effective Coalition in your State | Hawkins, Keeney, Maddux, Berube, Power
  • Presentation – Hawkins
  • Presentation – Berube
  • Presentation – Maddux
• 3C: Winning Advocacy Strategies | Lovejoy, Alderson, Osmer, Wolfe
  • Presentation – Lovejoy
  • Presentation – Alderson
  • Presentation – Osmer
• 4C: Policies to Increase Access to Low-Income Energy Programs (Tribal Track) | Ilg, Liely, Lyons, Treadway, Trosper
  • Presentation – Lyons
  • Presentation – Treadway
  • Presentation – Ilg
  • Presentation – Haase

Track C: Policy, Advocacy, and Education: Day 2

• 5C: Incorporating Financial Management and Energy Education into Low-Income Energy Programs | Caudill, Gustin, Nelson
  • Presentation – Caudill
  • Presentation – Gustin
  • Presentation – Nelson
• 6C: How LIHEAP Performance Management is Increasing LIHEAP Program Success | Farmer, McGrath, Torgerson, Desmarais, Dunn
  • Presentation 1
  • Presentation – Dunn
  • Presentation – McGrath
  • Presentation – Desmarais
• 7C: Brainstorming Solutions to Policy, Advocacy, and Education Issues | Diver
  • No presentation available

Track D: Enrichment and Growth Strategies for Nonprofit Utility Assistance Programs: Day 1

• 1D: Speed Dating for Development and Fundraisers | Brown, Robertson, Richie, Preston
  • Presentation
  • Presentation – Brown
  • Presentation – Preston
  • Presentation – Richey
• 2D: Creating a Road-map for Recruitment, Development, and Grant-writing Success | Gianforti
  • Presentation – Gianforti
• 3D: Fundamentals of Utilizing Data for Organizational Outreach | Marencic
  • Presentation – Marencic

• 4D: Words Matter – Dollars Count | Stepto
  • Presentation – Stepto

Track D: Enrichment and Growth Strategies for Nonprofit Utility Assistance Programs: Day 2

• 5D: Taking Care of You First: Addressing Non-profit Employee Mental Health | Pomush, Turnage
  • Presentation – Turnage
• 6D: Reaching the Unreachable: Strategies for Finding and Serving those in Need | Dunn
  • No presentation available
• FUNdraising Wrap-Up | Stepto, Caplan, Richey, Gianforti
  • Presentation – Richey

Track E: Introduction to Utility Assistance Programming: Day 1

• 1E: New to Customer Assistance: An Introduction | Nelson, Perl
  • Presentation – Nelson
  • Presentation – Perl
• 2E: Do You Qualify for LIHEAP? | Nelson, Metzler
  • Presentation – Nelson
  • Presentation – Metzler
• 3E: Holistic One-Stop Shops: Partnerships & Collaborations | Jones, French
  • Presentation – French
• 4E: Make Sure you have all the Right Tools in your Toolbox | Killion-Letran, Bausch, Steuer, Goben, Jones
  • Presentation – Bausch
  • Presentation – Steuer
  • Presentation – Jones
  • Presentation – Letran/Goben

Track E: Introduction to Utility Assistance Programming: Day 2

• 5E: Flexibility with LIHEAP and Drafting Policy (Tribal Track) | Christopher
  • No presentation available
• 6E: Help the Customer, Help Your Bottom Line: Risks & Benefits | Sawyers, Kerr
  • Presentation – Sawyers
  • Presentation
  • Presentation – Kerr
• 7E: It’s a Texas Roundup, Y’all!
  • No presentation